Need Parts Now? Expedite them.
Okuma Q24 – Fast Response to Your Immediate Okuma Needs
Unplanned downtime is critical when every hour counts. When your machine tools stop cutting chips the first call you make is to your local Okuma distributor for the parts to make the necessary repairs.
After determining which parts will get you back up and running, we review stock availability and let you know the most expedient options to get them to you. If the item(s) needed are only in stock at Okuma Japan, the quickest way to get the part to your door is by utilizing Okuma’s Q24 Program.
Q24 is an exclusive agreement between Okuma and FedEx that provides global door-to-door emergency parts shipping. Using your FedEx account number, the part is shipped, within 24 hours, from Japan directly to your door. Because of the partnership between Okuma and FedEx, these vital parts are able to clear U.S. Customs in the air!
If the part isn’t in stock, utilizing the Q24 program is the fastest way to get the part to you once it is available. Keeping your Okuma machines moving metal has never been so easy.
Hartwig has access to a vast inventory of parts for our other brands. If you are currently down, please contact us and we can determine the fastest method to get replacement parts to you.
Parts Call Center: (866) 646-3660
Parts E-mail: email@example.com