Frequently-Asked Questions: Okuma CNC Machines

The lead time for fulfillment of an Okuma milling machine varies depending on the model and customizations you select. By working with an authorized Okuma dealer like Hartwig, you can expect your Hartwig representative to provide a delivery window that meets your business needs. You will receive exceptional customer service, which includes regular updates on the status of your order. Find your local Hartwig rep to get started.

There are several benefits of ordering through the network of authorized Okuma USA distributors, including:

  • Customized Solutions: A Hartwig representative will work consultatively to understand your business and identify the best solution to meet your specific operational needs, including any custom orders and configurations.
  • Genuine Parts: Maintain your investment with genuine Okuma machine parts and Okuma machine tools, and avoid the risk associated with making purchases from third-party sellers or off-market vendors.
  • Service & Support: As an authorized distributor, Hartwig has in-depth knowledge of Okuma products, and can provide installation support, training and Okuma service from a team of 75+ factory-trained engineers in convenient regional locations.

YES. When you purchase a machine tool from Hartwig, you get much more than just a manufacturing solution — you get the company and resources that stand behind it. Only Hartwig customers can take advantage of maintenance and repairs from our team of skilled Okuma service technicians.

Hartwig has you covered with:

 

  • In-House Applications Engineers to advise on machine selection
  • Machine Optimizations Champions specializing in accessories
  • Factory-Trained Service Engineers in regional locations to reach you faster
  • Preventative Maintenance Program to keep your machines running smoothly
  • Master Technicians Response Center connecting you with machine tool experts
  • Free Lifetime Training Program led by Hartwig and manufacturer experts
  • An Extensive Inventory of Spare Parts
  • And so much MORE!

Find your local Hartwig representative for more information on our portfolio of Okuma products or to request a quote. If you are a Hartwig customer needing an Okuma machine repair, contact our Service Team at 1-800-HARTWIG.

Ready to get started? Contact Hartwig today.


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