Services + Support

Right there when you need us. Watching your back when you don't.

Service Hotline
Parts Call Center
Okuma After Hours Service
Live Technical Support
Your Downtime Defense Team
80+ factory-trained service technicians
12+ certified parts professionals
Machine Health Team monitors your machines remotely with Hartbeat
Technical support hotline
Parts hotline

You need more than just a number to call when your machines need service and support. In fact, you may never need to call an emergency number again with our preventive maintenance program and Hartbeat software. But if something does go wrong, and your commitments to your customers are at stake, your Hartwig team is stocked with parts and poised to respond.

"We choose to partner with Hartwig because of their service, their high-quality equipment, and the annual Preventive Maintenance they provide."

Doug Foht
Hunter Engineering, Manufacturing Engineer Manager

"My experience with Hartwig has been that the team has a strong understanding of the equipment, both their capabilities and how to deploy them so that we can achieve our goals. The Hartwig team also knew about what additional ancillary equipment was needed, from robotics to bar feeders to part catchers, so that we could deliver more value to our customers in the end"

D. Smith
Waples Manufacturing

Ready to talk with a machine tool expert?

Your Hartwig representative can help connect you with the solution that will power your business’s next big innovation and efficiency.