Services + Support
Right there when you need us. Watching your back when you don't.
Your Downtime Defense Team
|80+ factory-trained service technicians|
|12+ certified parts professionals|
|Machine Health Team monitors your machines remotely with Hartbeat|
|Technical support hotline|
You need more than just a number to call when your machines need service and support. In fact, you may never need to call an emergency number again with our preventive maintenance program and Hartbeat software. But if something does go wrong, and your commitments to your customers are at stake, your Hartwig team is stocked with parts and poised to respond.
We prepare you for maximum uptime.
We work with you to get your facility prepared to hit the ground running with your new machine, and we support you until you’re fully up to speed.
"We choose to partner with Hartwig because of their service, their high-quality equipment, and the annual Preventive Maintenance they provide."
"My experience with Hartwig has been that the team has a strong understanding of the equipment, both their capabilities and how to deploy them so that we can achieve our goals. The Hartwig team also knew about what additional ancillary equipment was needed, from robotics to bar feeders to part catchers, so that we could deliver more value to our customers in the end"
Replacement parts that keep making chips.
Our parts department stocks a vast inventory of high quality replacement parts and accessories to shorten lead times and get you back up and running faster.
The next level of machine tool intelligence.
Hartbeat works with the XMC platform to provide your Harwtig support team with vital machine health data, so we can monitor alerts and prevent unplanned downtime.
Connecting you with financing options.
Our trusted partners in financing are also machine tool experts who can help make punching up possible for you financially.
Logistics solutions made for manufacturing.
Give yourself peace of mind with transportation solutions tailored to protect your investment in your CNC machines and accessories.