Services + Support

Your Partner for
CNC Machine Service + Support

We deliver industry-leading CNC machine service and support designed to keep your operations running at peak performance. From responsive CNC repair to comprehensive preventive maintenance for CNC machines, our team ensures long-term reliability for all your service needs.

With decades of trusted Hartwig service, we’re right there when you need us.

Your downtime defense team.

We understand downtime is not an option. With expert preventive maintenance and fast CNC repair, your Hartwig team is committed to ensuring your operations stay up and running AND efficient.

  • Expert CNC machine service from 80+ factory-trained service technicians
  • Fast CNC repair services to get you back online
  • 12+ certified parts professionals
  • Technical support hotline
  • Your dedicated partner for machine tools maintenance

Our dedicated Parts & Service Hotline team is here when you need them. Give us a call at 1-800-HARTWIG!

Our Services

At Hartwig, we deliver comprehensive CNC machine service, support and engineering solutions designed to elevate every stage of your manufacturing process. From preventive maintenance and CNC repair to expert installation and operator training, our team will maximize uptime and help you maintain long-term performance across every machine in your facility.

"We choose to partner with Hartwig because of their service, their high-quality equipment, and the annual Preventive Maintenance they provide."

Doug Foht
Hunter Engineering, Manufacturing Engineer Manager

"My experience with Hartwig has been that the team has a strong understanding of the equipment, both their capabilities and how to deploy them so that we can achieve our goals. The Hartwig team also knew about what additional ancillary equipment was needed, from robotics to bar feeders to part catchers, so that we could deliver more value to our customers in the end"

D. Smith
Waples Manufacturing

Frequently Asked Questions: CNC Service + Support

Yes. Hartwig supports companies of every size, from small job shops with a single machine to enterprise-level manufacturers with fully automated cells. Hartwig works with manufacturers in aerospace, automotive, medical, defense, energy and general job-shop environments. 

We tailor service, training and engineering support for your CNC machines and automation to your operation’s scale and goals.

Our CNC turnkey solutions simplify complexity by handling everything: fixture design, tooling, programming, run-offs, installation and training. Hartwig application engineers also conduct process evaluations and improvements, including cycle-time studies and efficiency analyses, to streamline your operations.

Yes. Hartwig’s Application Engineering team evaluates your part requirements, materials, tolerances, cycle-time goals and production demands. We then recommend the best CNC machine, tooling package and process strategy to optimize performance and long-term ROI.

Yes! Hartwig provides comprehensive CNC machine services, including CNC repair, preventive maintenance, installation and support, across a wide range of leading machine tool brands. 

Whether you run high-precision grinders, lathes, EDMs or multi-axis machining centers, our factory-trained engineers and application experts are authorized for each brand and equipped to keep your machines running reliably. We also offer training, parts support and turn-key solutions tailored to your specific equipment.

We service and distribute the following machine-tool brands:

  • Okuma Machining Products: CNC lathes, double columns, machining centers, 5-axis, grinders, multitasking machines
  • Soraluce CNC Machines: milling, boring, vertical lathes, multitasking machines
  • Tsugami CNC Machines: Swiss-style turning centers, vertical machining centers, multitasking turning centers
  • bavius: high-performance 5-axis horizontal machining centers
  • Momentum: production lathes (flat-bed and vertical)
  • Okamoto Grinders: precision profile, cylindrical, internal and surface grinders
  • Sodick CNC Products: wire EDM, sinker EDM, small-hole EDM, high-speed milling
  • And more!

Hartwig provides fast, on-site CNC repair through a large team of factory-trained service technicians. With extensive regional coverage and fully stocked service trucks, we respond quickly to minimize downtime and keep your production running. Our inventory of high-usage CNC parts also supports rapid repairs when you need them most.

Yes, Hartwig delivers complete turnkey solutions, including tooling, fixtures, programming, automation integration, run-offs, installation and operator training. Our engineering team manages the entire project, from concept to production-ready operation.

We partner with financing specialists who understand manufacturing equipment and can design flexible strategies for new machine purchases, expansion projects or equipment upgrades. Customized plans help you grow production without overextending capital.

Absolutely. Hartwig’s delivery and installation team handles pre-delivery site preparation, safe transportation, rigging, leveling, power-up, testing and calibration. After installation, our application engineers provide operator onboarding and training to ensure seamless integration into your workflow.

Ready to talk with a machine tool expert?

Your Hartwig representative can help connect you with the solution that will power your business’s next big innovation and efficiency.