Services + Support
Your Partner for
CNC Machine Service + Support
We deliver industry-leading CNC machine service and support designed to keep your operations running at peak performance. From responsive CNC repair to comprehensive preventive maintenance for CNC machines, our team ensures long-term reliability for all your service needs.
With decades of trusted Hartwig service, we’re right there when you need us.
Your downtime defense team.
We understand downtime is not an option. With expert preventive maintenance and fast CNC repair, your Hartwig team is committed to ensuring your operations stay up and running AND efficient.
- Expert CNC machine service from 80+ factory-trained service technicians
- Fast CNC repair services to get you back online
- 12+ certified parts professionals
- Technical support hotline
- Your dedicated partner for machine tools maintenance
Our dedicated Parts & Service Hotline team is here when you need them. Give us a call at 1-800-HARTWIG!
Our Services
At Hartwig, we deliver comprehensive CNC machine service, support and engineering solutions designed to elevate every stage of your manufacturing process. From preventive maintenance and CNC repair to expert installation and operator training, our team will maximize uptime and help you maintain long-term performance across every machine in your facility.
Prevent downtime with proactive maintenance.
Don’t wait for a breakdown to stop your production. Our CNC preventive maintenance programs are designed to identify and address potential issues before they become costly problems. We offer comprehensive CNC machine maintenance services and CNC machine maintenance training to keep your team and your tools operating at peak efficiency.
Solve complex challenges with expert engineering.
Your most challenging manufacturing problems are our specialty. Our application engineering team provides the expert support needed to optimize complex processes, reduce cycle times and improve part quality. From initial setup to advanced troubleshooting, we give the CNC application support you need to succeed.
Receive seamless CNC machine installation and training.
Hit the ground running with wraparound support and CNC machine training until you’re fully up to speed. From prep that begins before delivery to training your team on their new CNC machines, we provide seamless integration into your shop.
Get up and running faster with replacement parts.
Hartwig’s robust parts and accessories department has your CNC repair needs covered.
Our parts professionals and service technicians access a vast inventory of on-hand stock to minimize lead times for high-quality components, ensuring minimal downtime for your operations.
Find flexible financing options for your equipment.
Through Hartwig’s trusted financing partners, you can access tailored plans that make investing in new equipment financially feasible. With competitive rates, flexible terms and a streamlined process, we give you the financial power to invest in growth without compromising cash flow for all your CNC machine service needs.
Find logistics solutions made for manufacturing.
Hartwig’s specialized transportation services are tailored to safeguard your investment in CNC machines and accessories. From secure freight handling to climate-controlled environments and precise scheduling, we guarantee safe and efficient delivery with manufacturing-centric logistics designed to meet your production needs.
Frequently Asked Questions: CNC Service + Support
Yes. Hartwig supports companies of every size, from small job shops with a single machine to enterprise-level manufacturers with fully automated cells. Hartwig works with manufacturers in aerospace, automotive, medical, defense, energy and general job-shop environments.
We tailor service, training and engineering support for your CNC machines and automation to your operation’s scale and goals.
Our CNC turnkey solutions simplify complexity by handling everything: fixture design, tooling, programming, run-offs, installation and training. Hartwig application engineers also conduct process evaluations and improvements, including cycle-time studies and efficiency analyses, to streamline your operations.
Yes. Hartwig’s Application Engineering team evaluates your part requirements, materials, tolerances, cycle-time goals and production demands. We then recommend the best CNC machine, tooling package and process strategy to optimize performance and long-term ROI.
Yes! Hartwig provides comprehensive CNC machine services, including CNC repair, preventive maintenance, installation and support, across a wide range of leading machine tool brands.
Whether you run high-precision grinders, lathes, EDMs or multi-axis machining centers, our factory-trained engineers and application experts are authorized for each brand and equipped to keep your machines running reliably. We also offer training, parts support and turn-key solutions tailored to your specific equipment.
We service and distribute the following machine-tool brands:
- Okuma Machining Products: CNC lathes, double columns, machining centers, 5-axis, grinders, multitasking machines
- Soraluce CNC Machines: milling, boring, vertical lathes, multitasking machines
- Tsugami CNC Machines: Swiss-style turning centers, vertical machining centers, multitasking turning centers
- bavius: high-performance 5-axis horizontal machining centers
- Momentum: production lathes (flat-bed and vertical)
- Okamoto Grinders: precision profile, cylindrical, internal and surface grinders
- Sodick CNC Products: wire EDM, sinker EDM, small-hole EDM, high-speed milling
- And more!
Hartwig provides fast, on-site CNC repair through a large team of factory-trained service technicians. With extensive regional coverage and fully stocked service trucks, we respond quickly to minimize downtime and keep your production running. Our inventory of high-usage CNC parts also supports rapid repairs when you need them most.
Yes, Hartwig delivers complete turnkey solutions, including tooling, fixtures, programming, automation integration, run-offs, installation and operator training. Our engineering team manages the entire project, from concept to production-ready operation.
We partner with financing specialists who understand manufacturing equipment and can design flexible strategies for new machine purchases, expansion projects or equipment upgrades. Customized plans help you grow production without overextending capital.
Absolutely. Hartwig’s delivery and installation team handles pre-delivery site preparation, safe transportation, rigging, leveling, power-up, testing and calibration. After installation, our application engineers provide operator onboarding and training to ensure seamless integration into your workflow.
Ready to talk with a machine tool expert?
Your Hartwig representative can help connect you with the solution that will power your business’s next big innovation and efficiency.