CNC SERVICE TECHNICIAN – DALLAS, TX

We are seeking a highly motivated and qualified Service Engineer (Field Service Technician) to support our customers (Parts and Service, Preventative Maintenance Programs, Applications Support, Automation, Turnkey Solutions, Process Development, Machinist Training, and Programming Classes.

Hartwig, Inc., one of the nation’s leading machine tool distributors since 1960. With over 175 employees in nine locations throughout the United States, we provide Manufacturing Solutions and Support (sales, engineering, service, parts) to the machine tool industry.

Hartwig’s most important resource and best asset is our people. The belief that a strong manufacturing sector fuels economic growth combined with our passion for the industry is what unites us every day.

We make a difference. Join our team today to contribute to the future.

A DAY IN THE LIFE OF A HARTWIG SERVICE ENGINEER:

  • Travel to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls.
  • Train and instruct customers and internal team members on proper installations and service/repair procedures for existing and new machines.
  • Develop and maintain partner relationships internal departments and external vendors to resolve issues related to installations, service, and/or repair.
  • Conduct high quality, efficient and timely repairs, preventative maintenance inspections, and machine/tooling installations as assigned.
  • Recommend modifications and/or improvements to machine/equipment, and processes.
  • Continuously review existing processes and search for improved methods.
  • Accurately document information required for work records and reports.
  • Drive company truck/van from your home to service calls each day.
  • Other duties as assigned.

TO JOIN THE HARTWIG TEAM, YOU SHOULD MEET THE FOLLOWING QUALIFICATIONS:

  • Minimum of three year’s mechanical work experience in troubleshooting, repair, and installation.
  • Strong electrical troubleshooting experience.
  • Preferred formal education/training in the troubleshooting, repair, and installation of CNC machine tool products.
  • Passion for customer satisfaction and exceptional communication skills.
  • Standard work hours 7:30 a.m. to 4:30 p.m. however, must be willing to work to finish a job/project. Requires flexibility with strong customer satisfaction commitment.
  • Valid driver’s license, good driving record, and the ability to drive.
  • Ability to obtain and maintain a valid passport.Ability to obtain a major credit card on your own personal credit history to utilize for business expenses and occasional travel requirements.

HARTWIG BENEFITS & PERKS:

  • Comprehensive Health Benefits Package
  • Competitive Compensation
  • 401k with Company Matching Program
  • Accrued Time Off with Paid Holidays
  • Employee Assistance Program
  • Profit Sharing Plan
  • Laptop and Cell Phone for Certain Positions
  • Company Van or Truck for Certain Positions
  • FREE Uniforms for Certain Positions
  • FREE Training Program(s)
  • Career Advancement and Opportunity
  • Company-Paid Life Insurance
  • Equal work / Life Balance

Hartwig, Inc. is an Equal Opportunity Employer M/F Disabled and Vet EEO/AA.

For more information about Hartwig, visit our “About Hartwig” section.

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