SERVICE

Service Technicians – Ready to Assist

When you need someone onsite, Hartwig’s more than 70 Service Technicians are there to help. We have a highly qualified team of engineers and technicians with years of industry experience performing repairs of down machine tools. Our Service Department – including 11 Okuma MASTER Technicians – is ready to be deployed to your site to get your equipment back up and cutting parts.

Service Vans – Ready to Roll

Hartwig has made the investment in a fleet of service vans stocked with over $825,000 in replacement parts. Warehouse on wheels – Our vans hold with the most common parts for repairs, measurement tools and safety equipment to ensure we deliver industry-leading service for all of our customers. Our goal is to get your machines up and cutting metal in one visit.

Technical Call Center Support – Just A Phone Call Away

Hartwig fields a technical team with unmatched industry experience that can assist customers in resolving issues. We have a call center, staffed with senior technicians who are ready to assist with technical support identifying issues, troubleshooting and resolving them at the first point of contact. If we cannot diagnose and provide an operational solution, your case is quickly dispatched and addressed by a service technician near you.

24/7 Support 

When you need Okuma-related support outside of normal business hours (7:30PM – 4:30PM CST, Monday through Friday), our technical support professionals are available 24 hours a day, 365 days a year. Call the After Hours Technical Team at: (314) 493-9999

At Hartwig, we understand the demands of high-quality production and we work hard to keep everything running smoothly for you.

Service
Service Department Hours:

M-F, 7:30 AM to 4:30 PM

During normal business hours, please use the blue contact button above, or contact your local office.

Dallas, TX – (972) 790-8200
Denver, CO – (303) 373-9450
Houston, TX – (713) 749-9600
Kansas City, MO – (816) 231-1850
Omaha, NE – (402) 758-0800
St. Louis, MO – (314) 426-5300
Tulsa, OK – (918) 259-0260
Wichita, KS – (316) 522-5500

Need Service After Hours?

Evenings, Saturdays, Sundays or Holidays, please call (314) 493-9999. (Okuma Customers Only)