In our business, we recognize that machines need to be up and
running. For many of our customers that is 24 by 7. In more and more situations,
there is not an operator present. There are a number of reasons our customers
need our assistance and we need to respond promptly and remedy the situation.
Bottom line, when you need service, you need it now. Your best option is to call
into your local Hartwig office and ask for our service department. It
could be the President, a Parts Coordinator, or even the people who work on our
web page, but any one of us will get you to the right place quickly. All of our
service engineers carry cellular phones so we can be in touch. Our customers
have our 24 hour phone number for after hour emergencies. To support our
team of Service Engineers, Hartwig, Inc. maintains more than $2,500,000 in spare
parts in our four warehouses. We are committed to keeping parts near your
machines. This is just the best way to do service.
For more information or to have someone contact you for service
today click
here
Our weekend and evening service is accomplished on a rotation basis by our service personnel.
On Call Service (Okuma Customers only)
The procedure is simple. You will call (314) 493-9999to leave a voice message. The staff on call is automatically notified and will respond to your request within two hours.
LOCATIONS:
ST. LOUIS
: (314)426-5300
KANSAS CITY
: (816)231-1850
WICHITA
: (316)522-5500
TULSA
: (918)259-0260
OMAHA
: (402)758-0800