Midwest largest Machine Tool Distributor launches technical service call center 

With 100% participation, Hartwig, Inc. set out as a team to be awarded a Platinum Distributor from Okuma. For the last six to seven months, we were evaluated in a variety of areas including; the percentage of parts we shipped from inventory, our service engineers were tested on their knowledge, the number of service engineers within our company versus units installed, a professional customer survey taken by Okuma, and participation in the Okuma Apprentice Program.  As a company, we purchased additional parts, including drives, ball screws and motors, we had three people attend York Tech, Ron Sobanek led our service team through rigorous testing and pre-qualification of the test, and our parts department set new goals so that we could win this prestigious award.  The end result is our customers will continue to receive the best support from Hartwig and Okuma, and that is what we are all about. 

Hartwig, Inc. to Represent Full Line of Okuma Konan, formerly known as Okuma & Howa, Products:  In 2005, Okuma Corporation of Oguchi, Japan completed their purchase of the former Okuma & Howa Machinery LTD. of Konan, Japan.  As of June 11, 2007 all former Okuma and Howa products will be known as Okuma Konan products and be available through Okuma America Corporation's distribution network.  

Hartwig, Inc. has opened the doors to its newly constructed Dallas office and Technology Center in Irving, Texas.

"The 22,500 sq. ft. facility is equipped with a hi-tech classroom providing computer simulation and web cast training on advancements in machining capabilities," said a company spokesperson. "Starting in September, we will offer more educational courses for Lathe and Machining Center Programming, One Touch IGF, Advanced Functions, P200 Controls, Citizen, Fanuc and other operator training classes in this new facility.