“If you’re not listening, you’re not learning.”
– Lyndon B. Johnson
At Hartwig, we want to maintain a continuous conversation with our customers about how we serve them. What are we doing right, and what can we do better?
For the past few months, I have had the opportunity to speak with different manufacturers daily through phone calls and interactions with customers who have recently utilized the Hartwig service team. Each conversation revolves around how the experience was, what expectations we met, what we exceeded, and just as importantly, what did we miss.
It has been an incredible gift to hear about our organization from the perspective of our valued customers. Hartwig is committed to taking the feedback and unceasingly pursuing a reputation of delivering best in class customer service. In each future issue of the Diamond Mine newsletter, we will share what we are hearing from you and what we are doing to respond.
We want to continue the conversation and continue to learn where we can improve. If you have feedback for us, you can always email me (firstname.lastname@example.org) or call anytime at (314) 684-4120.
We are still listening…